Returns Policy

Please review our Returns Policy and instructions below. All policies described below apply only to online purchases made through our website www.wetseal.com. Thanks and happy shopping!

HOW TO MAKE A RETURN

Need to return an item? We will gladly accept any returns that meet our criteria below. All returned items must be returned in their original condition (unworn, unwashed, not damaged) and with original packing slip list. Returns must be postmarked within 30 days of shipped date. Please make a notation of why you are returning the items.

NOTE: Redlined/Flash Sale items that have a discount of 60% off or more are considered Final Sale and cannot be returned. Bodysuits, swimwear, intimates and all accessories (excluding shoes & bags) are non-returnable. See criteria below for more details.

Send your return package to the following address:

Send your package back to us via the most affordable shipping method of your choice. If available, we recommend noting the tracking number from your shipping label.

Review our Return Criteria below and make sure the items are eligible for return.

IF YOU RECEIVE A DEFECTIVE OR INCORRECT ITEM

Products that were received damaged, defective or incorrect must be reported within 7 days of delivery by contacting us at [email protected] Please note that if such items are not reported in a timely manner, we will not refund it.

Send your return package to the following address:

Please note, if our quality assurance team finds the item not defective after careful inspection, your return will be denied

RETURNS CRITERIA

• Redlined/Flash Sale items that have a discount of 60% off or more are considered Final Sale and cannot be returned.
• All returns must be postmarked within 30 days of the original shipment date.
• All items must be returned to us in their original, unworn, unwashed, and odorless/unscented condition.
• All E-gift cards are not eligible for a refund.

The following items cannot be returned:

• Redlined and Flash Sale items
• Intimates (swimwear, bodysuits, bralettes, hosiery, etc.)
• All accessories (perfumes, belts, scarves & gloves, sunglasses, hat & hair, home+tech, etc.) - Excluding bags & shoes
• Jewelry
• Cosmetics/fragrances
• Gift Cards

All above items are not eligible for refunds. If they are returned, we will charge a restocking 50% fee and the remaining balance will be given as store credit only.

If applicable, all items must be returned with their original pieces including but not limited to:

• Tags
• Accessories
• Removable Belts
• Straps

Shoes & bags must be returned with their original packaging.

TERMS & CONDITIONS

• Returns will be processed within 5-10 business days upon receipt of the package.
• The buyer is responsible for all shipping fees. Original and return shipping fees are non-refundable.
• Wet Seal is not responsible for lost or stolen packages when a delivery notice has been received from the carrier. Please contact your local post office with questions regarding shipment tracking.
• If you receive a damaged , defective or incorrect item, please write to us at [email protected] within 7 days of delivery.
• We inspect all Returns and reserve the right to deny or refuse a refund based on the returned condition.
• Returns that don't meet our Return Criteria, including return instructions, are subject to delayed processing times, 50% restocking fee, store credit or denial.
• You will receive an e-mail confirmation once your Return has been processed.
• By purchasing from wetseal.com, you accept these terms and conditions.