Customer Service

2014 Holiday Shipping and Return Info

Online Return Policy

We want you to be satisfied and happy with your purchase.  Wet Seal accepts returns with 30 days of shipment (or date of purchase for stores).  Please note the following for all returns:

  • Items purchased while using the Buy One Get One "BOGO" promotion must be returned together to receive full purchase value.  Items returned separately will be refunded equally between the items.
  • Merchandise must be unworn, unwashed and undamaged with original tags intact.
  • All lingerie (intimates), jewelry, and clearance purchases are final sale and may not be returned or exchanged.
  • Except as provided by applicable state law, store credits, gift cards and the purchase of Fashion Insider Cards are not redeemable for cash, are non-transferable and cannot be replaced if lost or stolen.
  • Wet Seal reserves the right to limit the number of returns.
  • Wet Seal is not responsible for lost or stolen packages.
 

Online Purchases Returned By Mail:

  • Call 1-866-SHOPWETSEAL (1-866-746-7938) to obtain a Return Authorization Number within 30 days of the invoice generated date (date shipped).
  • Purchases with a Return Authorization within 30 days will be refunded back to the original form of payment.
  • Purchases returned without a Return Authorization Number or beyond 30 days of the invoice generated date (date shipped) will not be refunded.
  • Complete the bottom back portion of your invoice and enclose it with your returned merchandise.  We recommend you insure the package and obtain a method of tracking.  Return shipping will not be refunded.
 

Online Purchases Returned In Store

  • Online purchase made with Paypal or Amazon will be accepted for Merchandise Credit or Exchange only.
  • Online purchases returned to the store will follow the in-store return policy using the invoice generated date.
  • See below for details.

In Store Return Policy

  • Store returns are accepted within 30 days of the purchase date. 
  • Store returns made within 14 days of purchase date will be refunded back to the original method of payment.
  • Store returns made between 15 and 30 days of purchase will be accepted for merchandise credit or exchange only.
  • Items must be unworn, unwashed and undamaged with tags intact.
  • All lingerie (intimates), jewelry, swimwear, CD?s and clearance purchase are final sale and may not be returned or exchanged. 
  • Except as provided by applicable state law, store credit, gift cards and the purchase of Fashion Insider Cards are not redeemable for cash, non-transferable and cannot be replaced if lost or stolen.
  • Original receipt and valid photo ID is required for all returns/exchanges.
  • Wet Seal reserves the right to limit the number of returns.

Buy In Store - Ship To Home:

  • Purchases made in store and shipped to your home cannot be returned by mail.
  • Please refer to the store receipt provided at time of purchase for return policy.