Customer Service

Online Return Policy

All online sales beginning 1/28/17 are final sale.  We will not accept returns for online purchases on and after 1/28/17. 

Please note the following RETURN POLICY GUIDELINES for all eligible ONLINE returns made prior to 1/28/17:

·         Returns within 30 days from date shipped.

·         Items purchased while using the Buy One Get One "BOGO" promotion must be returned together to receive full purchase value.  Items returned separately will be refunded equally between the items.

·         Merchandise must be unworn, unwashed and undamaged with original tags intact.

·         All lingerie (intimates), swimwear, jewelry, and clearance purchases are final sale and may not be returned or exchanged.

·         Online purchases can be returned by mail or in store.

·         A Return Authorization Number is required to return online purchases by mail (written on outside of package).

·         Online purchases returned in store will follow in-store return policy.

·         Store purchases cannot be returned by mail.

·         Except as provided by applicable state law, store credits, gift cards and the purchase of Fashion Insider Cards are not redeemable for cash, are non-transferable and cannot be replaced if lost or stolen.

·         Wet Seal reserves the right to limit the number of returns.

 

In Addition to the above Return Policy Guidelines please note the following:

Online Purchases Made Prior to 1/28/17 and Returned By Mail: (that meet the above Return Policy Guidelines)

  • Email: customerservice@wetseal.com (subject line: RMA) or call 866-SHOPWETSEAL (866-746-7938) to obtain a Return Authorization Number within 30 days of the invoice generated date. 
  • Complete the form below and enclose it with your returned merchandise. We recommend you insure the package and obtain a method of tracking.  Return shipping will not be refunded.
  • Write the Return Authorization Number clearly and visibly on the outside of your returned package. Returns that do not have a RMA written on the outside of the package will not be opened and will be returned to sender (at sender’s expense).
  • Purchases that meet the above return policy guidelines will be refunded back to the original method of payment. 
  • Purchases received outside of the Return Policy Guidelines will not be mailed back and will not be refunded.

Online Purchases Made Prior to 1/28/17 and Returned In Store: (that meet the above Return Policy Guidelines)

  • Purchases returned in store within 14 days of shipped date will be refunded back to original method of payment (except Paypal and/or Amazon.) Purchases returned between 15 and 30 days of purchase will be accepted for merchandise credit or exchange only.

 

Store Return Policy

All store sales beginning 1/23/17 are final sale.  We will not accept returns for store purchases on and after 1/23/17. 

Please note the following RETURN POLICY GUIDELINES for all eligible STORE returns made prior to 1/23/17:

·         Returns made within 14 days of purchase date will be refunded back to the original method of payment.

·         Items purchased while using the Buy One Get One "BOGO" promotion must be returned together to receive full purchase value.  Items returned separately will be refunded equally between the items.

·         Merchandise must be unworn, unwashed and undamaged with original tags intact.

·         All lingerie (intimates), swimwear, jewelry, and clearance purchases are final sale and may not be returned or exchanged.

·         Store purchases can only be returned in store.

·         Store purchases cannot be returned by mail.

·         Except as provided by applicable state law, store credits, gift cards and the purchase of Fashion Insider Cards are not redeemable for cash, are non-transferable and cannot be replaced if lost or stolen.

·         Wet Seal reserves the right to limit the number of returns.

 

Please Note:  Wet Seal is not responsible for lost or stolen packages