Customer Service

Online Return Policy

Holiday Return Policy:

  1. Returns for purchases made between 11/1/16 and 12/24/16 will be accepted through 01/14/17

Standard Return Policy:

  1. Returns will be accepted within:
    • 30 days from date shipped (online purchases).
    • 30 days from purchase date (store purchases). 

We want you to be satisfied and happy with your purchase.  Wet Seal accepts returns with 30 days of shipment (or date of purchase for stores).  Please note the following for all returns:

  • Items purchased while using the Buy One Get One "BOGO" promotion must be returned together to receive full purchase value.  Items returned separately will be refunded equally between the items.
  • Merchandise must be unworn, unwashed and undamaged with original tags intact.
  • All lingerie (intimates), swimwear, jewelry, and clearance purchases are final sale and may not be returned or exchanged.
  • Online purchases can be returned by mail or in store.
  • A Return Authorization Number is required to return online purchases by mail (written on outside of package).
  • Online purchases returned in store will follow in-store return policy.
  • Store purchases cannot be returned by mail.
  • Except as provided by applicable state law, store credits, gift cards and the purchase of Fashion Insider Cards are not redeemable for cash, are non-transferable and cannot be replaced if lost or stolen.
  • Wet Seal reserves the right to limit the number of returns.

In Addition to the above Return Policy Guidelines please note the following:

Online Purchases Returned By Mail: (that meet the above Return Policy Guidelines)

  • Email: customerservice@wetseal.com (subject line: RMA) or call 866-SHOPWETSEAL (866-746-7938) to obtain a Return Authorization Number within 30 days of the invoice generated date. 
  • Complete the form below and enclose it with your returned merchandise. We recommend you insure the package and obtain a method of tracking.  Return shipping will not be refunded.
  • Write the Return Authorization Number clearly and visibly on the outside of your returned package. Returns that do not have a RMA written on the outside of the package will not be opened and will be returned to sender (at sender’s expense).
  • Purchases that meet the above return policy guidelines will be refunded back to the original method of payment. 
  • Purchases received outside of the Return Policy Guidelines will not be mailed back and will not be refunded.

Online Purchases Returned In Store: (that meet the above Return Policy Guidelines)

  • Holiday purchases made between 11/01/16 and 12/24/16 will be accepted through 01/14/17 to be refunded back to original method of payment (except Paypal and/or Amazon.)
  • Non holiday purchases returned in store within 14 days of shipped date will be refunded back to original method of payment (except Paypal and/or Amazon.) Purchases returned between 15 and 30 days of purchase will be accepted for merchandise credit or exchange only.
  • Purchases made with Paypal or Amazon will be accepted for Merchandise Credit only. 

 

Store Return Policy: (that meet the above Return Policy Guidelines)

  • Holiday purchases made between 11/01/16 and 12/24/16 will be accepted through 01/14/17
  • Returns made within 14 days of purchase date will be refunded back to the original method of payment.
  • Holiday purchases made between 11/1/16 and 12/24/16 (after 14 days) will be accepted through 1/14/17 for merchandise credit or exchange only.  Returns made between 15 and 30 days of purchase will be accepted for merchandise credit or exchange only. 

Please Note:  Wet Seal is not responsible for lost or stolen packages.