CUSTOMER CARE

Take 20% off your entire purchase today!

Here’s the Deal:

  • Purchase a Fashion Insider Card (FIC) today for just $20 & get 20% off your first purchase. Discount will be applied at checkout.
  • Enjoy 10% off subsequent purchases for one (1) year (365 days from the date of your FIC enrollment) when you use your FIC at Wet Seal Stores, or at www.wetseal.com.  Some restrictions may apply.
  • FIC must be presented with valid I.D. at the time of purchase.  FIC discount may not be combined with other coupons, discounts or offers, including any mobile sign up or email subscriber discount, and cannot be applied towards previously purchased merchandise, shipping and handling fees, taxes, gift cards or FIC Membership fees (new or renewal).
  • To purchase a FIC, click here.

Terms and Conditions

  1. The Fashion Insider Card Program ("FIC" or "Program") is a loyalty program sponsored by The Wet Seal, LLC (“Wet Seal").  The Wet Seal logo, FIC logo, and other Program logos and taglines are the intellectual property of Wet Seal. 

 

  1. Wet Seal FIC Membership ("Membership") is open to legal residents of the U.S. who are at least 13 years of age.  Eligible minors must obtain their parent’s or legal guardian’s consent prior to participation.  Corporations, groups and other entities, as well as employees of Wet Seal, its affiliates and subsidiaries, and their immediate family members (herein defined as spouse and children under the age of 25 living at home), are not eligible for Membership. 

 

  1. Enrollment becomes effective and acceptance of these terms and conditions begins when a new FIC member (“Member”) enrolls in the Program.  By participating, Members agree to all terms and conditions of the Program.  Membership rules are void where prohibited by law.  State fees and taxes may apply where required by law.

 

  1. To purchase a FIC, you must register for a Wet Seal account at www.wetseal.com and provide your name and a valid U.S. mailing address and email address.  Wet Seal’s FIC Program is a U.S. based loyalty program and is not currently available to customers residing outside of the U.S.  Non-U.S. customers may create an online account, but will not be enrolled in the FIC Program. 

 

  1. By signing up for the FIC Program you are opting-in to receive operational communications about the Program and promotional email offers, updates and other communications from Wet Seal.  You may opt out by emailing customerservice@wetseal.com or clicking on the unsubscribe link in the email message.  Wet Seal is not responsible for undelivered, misdelivered, or delayed email transmissions or mail or text messages or for incorrect addresses and other contact information resulting from incorrect or incomplete personal information provided by a Member or for a Member’s failure to notify Wet Seal of a change in such information.  When you use your FIC, we may verify that your personal information associated with the card is current and update your information, including your email address, for accuracy.  To view our Privacy Policy, click here

 

  1. Members may receive special offers via email from time to time at Wet Seal’s sole option, such as a birthday offer or discount code.  To be eligible for the offer, Members must have a birthday date and valid email address on file with their FIC Membership account.  Offers will include additional details, exclusions and terms.

 

  1. Membership is nontransferable and may not be combined among Members or conveyed by any means to anyone, and may not pass to a Member’s successors and assigns.  Membership is limited to one account per individual and a FIC Membership number may be associated with only one www.wetseal.com account.  In the event of a dispute over ownership of the FIC Membership account, the account will be declared to belong to the authorized account holder of the email address submitted at the time of enrollment.  The “authorized account holder” is the natural person who is assigned to the submitted email address by an internet provider, online service provider, or other organization (e.g., business, educational institution, etc.) that is responsible for assigning email addresses for the domain associated with the submitted email address.

 

  1. Wet Seal may change the FIC Program rules, regulations, benefits, eligibility or conditions of participation, in whole or in part, at any time without prior notice.  It is your responsibility to check or review these terms and conditions from time to time to keep informed of any changes.  Wet Seal may, at any time, terminate or modify the FIC Program and Program rules without any further obligations to Members.

 

  1. Wet Seal reserves the right to make FIC Membership and promotional offers available to select Members based on purchase activity, geographic location, Program participation or information supplied by the Member. 

 

  1. Wet Seal is not responsible for lost, stolen or damaged FICs absent proof of purchase.  No refund will be issued for the purchase of a FIC.

 

  1. Unauthorized use of a FIC will cause FIC Membership to be revoked.  In such event, FIC cardholder agrees to surrender FIC upon demand and no refund will be provided.

 

  1. Wet Seal, in its sole discretion, reserves the right to cancel an individual FIC Membership or to exclude individuals from the Program.

 

  1. By participating in the Program, each Member hereby releases Wet Seal, its subsidiaries and affiliates, and their respective officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, and other expenses (including, without limitation, attorney’s fees) relating to that Member’s participation in the Program, use of FIC discounts, or agreement to these terms and conditions.

 

  1. The laws of the State of California will govern these terms and conditions, without giving effect to any principles of conflicts of laws.  You hereby consent (or, if you are a minor, your parent or legal guardian hereby consents) to the exclusive jurisdiction of courts located in Orange County, California in all disputes arising out of or relating to these terms and conditions or the Program.

 

  1. If you have any questions regarding the Program, you may call 1-866-746-7938.

 

[Revised 6/2016]